Top ten questions to ask to software outsourcing companies in India

Have you made up your mind to outsource some of your IT operations, functions or projects to softwar

 

Have you made up your mind to outsource some of your IT operations, functions or projects to software outsourcing companies in India to reap the economic and competitive benefits? Beware, your wrong decision can put your organization in trouble. Quantification of process to choose software outsourcing company can help you choose the best organization that fits the best to your requirements.  A set of questions follow to help you in this process.

1. How is your financial health?

Financial stability is vital before outsourcing your projects to software outsourcing companies. Financial stability would induce stability and timely delivery of your projects. It would also ensure that it can cope up with economic fluctuations in the market. Financial health should be given very high importance while quantifying candidate qualification. Organization can use financial rations like Debt-to-Equity Ratio, Current Ratio, Quick Ratio, Return on Equity (ROE) and Net Profit Margin. This is indicative list and not an exhaustive one. There are many other financial parameters that one should consider to determine the financial health of a software outsourcing company.

2. How is your physical health?

Company profile with sound physical statistics like employee count, office locations, running project counts, successful projects executed, year of experience etc. helps you to decide company capabilities and competencies.

3. What is your relevant experience to my domain?

Proven track record of service commitment and delivery is very vital but Industry knowledge is even more important.  A company can be sound technically but if it fails to understand business requirements, it lays the foundation of unsuccessful product or project.  User acceptance heavily depends on this factor. Even if a project is technically good, it may fail if user acceptance is not given due consideration. Industry and subject knowledge play crucial role for successful project.

4. Do you have any quality assurance certifications?

Certification alone cannot help to judge a company in terms of quality and timely delivery. However this provides an organization additional surety that the company follows specific processes that leads to quality and timely service delivery to customers. This also reflects company’s commitment and dedication to service quality.

5. How would you protect our confidential information?

Concepts, ideas and trade secrets are king in business. It floats the organization and misuse of this has ability to sink the organization as well. IP protection and confidential information are the key factors that were hindering revolution in software outsourcing for ages. However software outsourcing companies in India have started respecting the importance of Intellectual property ownership and confidential information. Companies have taken required actions to ensure that IP remains with outsourcing company and confidential information are protected.

6. What is your project management methodology?

The success of project execution is highly dependent on selecting the right software development life cycle and its project management methodologies. Project management methodologies controls the project scope, time and cost creeps. It also puts required checks on project quality and deliverables. Software companies in India have started using AGILE Project management methodologies like SCRUM for better and effective project managmenet. Right project management methodologies provide sustainable benefits at tactical, operation and strategic level.

7. How would you fit to my requirements?

Every organization has different business needs. It is important to ensure that the company that you choose is flexible and scalable enough to meet your needs and service offerings. It should be flexible and ready to go beyond a service call to ensure that your business runs smoothly.

8. How is your business model and contracts structured?

Conflicts are unavoidable and can emerge any time during or after the service delivery.  It can be due to any reason foreseen or unforeseen. Contracts and agreements are vital to mitigate legal and contractual risks. It is important that contracts and agreements are structured considering all software outsourcing risks, business needs and geopolitical boundaries and protects the organization from legal issues and conflicts.

9. What is your SWOT analysis?

SWOT analysis would help an organization to understand strengths, weaknesses, opportunities and threats of the software outsourcing company in question. A closer frequency match of SWOT analysis, ensures better sync of organizations in terms of company culture, values and work ethics. SWOT analysis also provides other meaningful information about how company is structured and where it is heading. This can help you in company analysis in better way.

10. What is your force majeure?

Natural calamity or any unforeseen event or circumstances can put your business on hold. It is very important to know how company manages and reacts to force majeure like earthquake or any other natural calamity to ensure business continuity. These terms can help to know how soon your business can be expected to resume during force majeure.

A wrong decision of choosing software outsourcing company in India can outweigh the benefits of outsourcing in terms of money, time and skills and right choice can boost your business to next level. Though this list is not exhaustive but indicative to help you choose right software outsourcing partner to reap the competitive and economic benefits of software outsourcing.

Trends in software outsourcing this year, 2016

We have seen software outsourcing companies welcoming increased standardization and cloud computing

We have seen software outsourcing companies welcoming increased standardization and cloud computing options of all flavors, use their influence to renegotiate or rebid their deals, and settle into a best-of-breed approach to offshore outsourcing.

 Let’s look at some trends in outsourcing industry in this year:

Security becomes the epicenter

Security is on the mind from the boardroom to the break room, and it will impact outsourcing strategy in 2016. Certainly, security risk is poised to increase as telematics and the IoT becomes more prevalent in consumer and commercial products. Growing numbers of threat actors will use more and more creative ways to exploit weaknesses, often with devastating effect. Regulators will exact gradually large fines for poor security. Service providers have often been the weakest link in a company’s security and will need to find improved ways to address that concern.

The threat profile changes every day and with every additional protection comes a new weakness, not to mention it is becoming harder and harder to tie products together to deliver a robust security solution. This year, we expect to see the upsurge of the Chief Security Officer and more companies opting for specialized security vendors with Security-as-a-Service capabilities that can protect data no matter where it exists.

Offshore captives strike back

Companies will influence the experience they have gained in process maturity as a consequence of working with outsourced offshore teams and set up their own shops, predicts the objective of this tactic will be cost cutting by taking away the provider’s margin, as well as increase flexibility by removing contractual constraints. Rather than insourcing as a knee-jerk reaction to a bad outsourcing relationship and repeating previous mistakes, clients will benefit from lessons learnt and be smarter about what and how they exile.

Production workloads – hit the cloud

There’s no denial that Amazon’s first mover advantage with the public cloud. And IT shops who reached for the cloud first did so with trivial systems. But in this year, we’ll see more production workloads move to the cloud—and not just AWS. No CIO (Chief Information Officer) wants to tie up with just one cloud provider. IT pros recognize that the future of their data centers will symbolize many platforms, so we’ll start to see more CIOs experiment with other key public cloud options, such as Microsoft Azure and Google Cloud Platform.

The potential to move outsourcing from the ‘lift and shift’ of trivial processes to something more substantial is entirely doable in the cloud. The as-a-service outsourcing model makes it likely to combine infrastructure, software, and business process to create a platform that is much more segmental, scalable and intellectual. This platform can handle higher-level processes, creating results that increase revenues, improve profit margins, enhance customer service, and move the business ahead instead of running in place.

VMOs go conventional

Multi-sourcing has amplified the vendor management workload. As clients look for ways to address the challenges of managing ever more complex multi-vendor service delivery models, the VMO will establish itself as a way to provide a high-level, organization-wide view while at the same time managing day-to-day operational details and multiple touch points between different providers in the service delivery chain.

Integration challenges the flow

Customers adopting a great number of evolving digital technologies will face an ever-larger integration challenge. Many of the most powerful cloud technologies will require integration struggles comparable to those required to install ERP systems. As most software outsourcing companies in India do not have employees who are able to manage multiple emerging technology platforms, they’ll have to outsource service integration, change management and incident management. So we expect increasing partnerships among providers.

The service providers universe develops

Customers will buy from a growing list of technology providers. Customers will continue to turn to ITO, BPO, KPO, software outsourcing companies in India and cloud service providers who have radiated a digital trail for assisting in becoming digital businesses. They will source services from an ever-expanding list of evolving and digital technology providers. We’ll see more product-driven managed services as more product-oriented vendors, such as Cisco and others, move ahead than just selling their products to also delivering services around their products. We are already seeing this on a small scale, but expect it to rise this year as very large clients are growing their managed services capabilities.

Automation will reinvent relationships

Having shattered the opportunities to move work to lower-cost people, IT Outsourcing companies and BPO companies put their emphasis now on moving it to machines. Buyers with agreements designed to purchase people will need to settle their contracts to this new world. Both customers and providers will have to reconsider their deals as they integrate more RPA into IT service delivery.

Both parties will have to redefine roles and skills necessities for human jobs, as well as manage the touch points between automation functions and jobs performed by humans. This will present a substantial challenge for outsourcing relationships as agreements will need to be flexible to house these highly dynamic environments.

Agile sourcing emerges

With technology itself seeming to advance gradually, outsourcing decision making will have to speed up. Software outsourcing companies India who decide on a digital strategy will execute quickly in this year to avoid seeing a technology shift or an opponent jumping ahead. We see growing numbers of clients deploying substantial negotiating teams working on an agile basis to close smart deals quickly.